Policies regarding returns, account credits and account balances
Receiving Merchandise:
Upon receipt of a shipment, you the customer must verify merchandise quality and also to insure that your invoice matches the number of garments received
Quality Assurance:
If you are not satisfied with the quality of the items received please notify us within 15 days and we will issue a refund.
Defective Merchandise:
For defective merchandise reported after 15 days, Blue Avenue will issue account credits only. (Account credits can only be applied for future purchases)
Invoicing Errors:
All invoicing errors must be reported within 15 days for refunds, errors reported after 15 days will be applied to account credit.
Credit Card Authorization:
A $ 5.00 fee will be added to your account if your credit card is declined at the time of purchase.
Credit terms for repeat customers:
For all customers on agreed credit terms, Blue Avenue anticipates receipt of a cheque within 30 days of the invoice date. We will apply 2% interest per month to your account balance beginning 31 days from the invoice date.
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